Refund & Cancellation Policy

1. Custom Projects

Sevenova Innovations may provide customised services including:

• Websites
• Web applications
• Mobile and Android applications
• Business management systems
• Billing and POS systems
• Church and ministry technology
• Custom software
• Technical support and maintenance

Projects are generally delivered according to an agreed scope, schedule, and payment structure.

2. Cancellation by the Client

A Client may request cancellation of a project by providing written notice.

If a project is cancelled before completion, the Client remains responsible for payment for:

• Work completed up to the effective cancellation date
• Completed or approved milestones
• Approved third-party costs or expenses
• Any other non-refundable costs agreed in the applicable project agreement

Any refund will be determined based on the applicable project agreement and the work and costs incurred at the time of cancellation.

3. Milestone Payments

Payments for completed and approved milestones are generally non-refundable because they relate to work already performed and deliverables already provided.

If an advance payment relates specifically to a milestone that has not commenced, the refundable portion, if any, will be handled according to the applicable project agreement after accounting for any agreed non-refundable fees or costs already incurred.

4. Change of Mind or Change of Requirements

A change of mind, change in business requirements, or decision to discontinue a project does not automatically entitle the Client to a full refund for work already completed or costs already incurred.

Where appropriate, the parties may agree in writing to modify the scope, pause the project, or terminate the engagement.

5. Third-Party Costs

Payments made to or for third-party services, including hosting, domains, app store fees, software licences, APIs, subscriptions, or other external services, may be non-refundable subject to the applicable provider's terms.

6. Support and Maintenance Services

Any cancellation terms for ongoing support or maintenance services will be set out in the applicable agreement.

Where no specific cancellation period is agreed, a written cancellation request should generally be provided before the next billing period.

7. Refund Processing

Where a refund is approved, the refund amount and method will be communicated to the Client.

Refund processing may be subject to payment provider processing times and applicable banking procedures.

8. Policy Enquiries

For questions regarding a payment, cancellation, or refund, please contact:

Sevenova Innovations
Email: contact@sevenovainnovations.com